Accessibility statement

Contents of this statement

  1. Using this website
  2. Increasing access on different devices
  3. Overview of how accessible the website is
  4. Contacting us
  5. Technical information about this site’s accessibility 
  6. How we tested this website
  7. What we’re doing to improve accessibility

1. The Luton SENDIAS service website

This accessibility statement applies to the Luton SENDIAS (Special Educational Needs and Disabilities Information Support Service) website, which is co-funded by Luton Council and Luton Clinical Commissioning Group and run by a small dedicated team. We want as many people as possible to be able to use this website, and have considered accessibility from the start of the site’s redevelopment. During this process we’ve aimed to prioritise access within the constraints of our budget and staff capacity.

In this section we outline some of the features that are built into the site to help access, how to contact us to make suggestions for improving accessibility, and how you can get content in alternative formats if something is not accessible to you.

Some of the accessibility features mean that for example you should be able to:

  • Change colours, contrast levels and fonts
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software 
  • Listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Change the size of the browser window but still read the text – as it will reflow in a single column – can zoom up to 300%

2. Increasing access on different devices

There are changes you can make to different devices to increase access to our site, depending on how you prefer to access the web, including:

  • Speech output
  • Magnifying the screen
  • Making the mouse point bigger
  • Slowing down the mouse speed
  • Using the keyboard to move around a website

Go to the AbilityNet website for advice on making your device easier to use.

3. How accessible this website is

The site includes the following features to increase accessibility:

  • Large text written in plain English to make it easier to understand
  • A logical layout and easy to find contact details
  • The use of headings to split up the content visually and to improve navigation by screen-reader users
  • The use of alternative descriptions to describe some images
  • An Accessibility link at the top of the page with short-cuts to enable you to change the font size and the colour contrast of text on background throughout the site
  • An Accessibility options link at the bottom of the page which will outline ways that the user can adjust settings to make the site easier to use, as well as a link to this statement

During the access review of the website, we manually tested sample pages that covered the main sections and most common user journeys across the site, and used an automated validator to test 10 of the main pages and areas on the site.

3.1. Feedback and contact information 

If you need information on this website in a different format, e.g. in large print, please contact us: 

Email: [email protected]

Telephone: 01582 548156 

3.2. Reporting accessibility problems with this website

If any parts of the website are not accessible for you, please get in touch with us. In particular, if: 

  • You cannot access the information on this website and would like to discuss the options of providing content in an alternative format
  • You would like to ask anything or tell us anything about the accessibility of our websites

We’re always looking for ways to improve the accessibility of this website and welcome your feedback. If you find any problems that aren’t listed in this statement or think we’re not meeting the requirements of the accessibility regulations, get in touch with: Luton SENDIAS service, Futures House, The Moakes, Luton LU3 3QB or telephone 01582 548156 or email [email protected].

We aim to get back to you within 5 working days. 

3.3. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

4. Contacting us by phone or visiting us in person

You can make an appointment to visit us at Futures House, The Moakes, Luton LU3 3QB (our public office). Please email or phone using the contact details: Tel 01582 548156 or email [email protected].

5. Technical information about this website’s accessibility

Luton SENDIAS service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

6. How we tested this website for accessibility

We considered accessibility from the start of the site redesign, and an access advisor ran access checks to ensure access was built into the designs:

  • ‘Wireframe’ testing early plans of the site, to review the planned logic /approach
  • ‘Flat design’ testing of the site – expert audit of usability / visual accessibility. 
  • Testing the code with an automated validator, against WCAG 2.1. AA

Most recently, we have tested the site and content for accessibility using the WAVE automated validator tool – to highlight any access problems in relation to WCAG 2.1, and we have included this information in the accessibility statement. 

7. What we’re doing to improve accessibility

We are committed to providing a website that is accessible to all and will review this access statement on a regular basis, at least every 12 months from the date of publication of this statement. 

We are working to make sure that our website and content is accessible to all include: 

  • Undertaking staff training and raising awareness within the organisation
  • Doing more research into how to increase accessibility of content including videos and audio, PDFs and PowerPoint documents 
  • Updating our guidelines for staff, external developers and contributors 

8. Preparation of this accessibility statement 

This statement was prepared on 22nd July 2020.

This website was last tested on 15th July 2020. The test was carried out by the access consultant Shelley Boden. 

It was last updated on 24th July 2020.