What we do

Luton SENDIAS service are continually exploring ways to improve and develop our service. We would be grateful if you would take some time to complete a quick on line evaluation.

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What is an Information, Advice and Support (IAS) service?

How an Information, Advice and Support service runs in order to meet the minimum standards

What Information, Advice and Support Services must do for children and young people with SEND and their families to meet the minimum standards


Luton SENDIAS Service involve and empower parents/carers, children and young people in discussions and decisions about their individual support.

Local Authorities should do this in a way which ensures that children, young people and parents/carers feel they have participated fully in the process and have a sense of co-ownership. This is often referred to as ‘co-production’.

Effective participation should specifically ensure that parents/carers, children and young people are fully:

  • Involved in the planning of SEN support for their individual needs in early years settings, schools and colleges
  • Included in the Education Health and Care needs assessment process from the start
  • Aware of their opportunities to offer views and information, and are consulted about the content of the plan
  • Consulted when reviewing local SEN and social care provision and when reviewing the Local Offer

Making a referral

Parents/carers, children and young people should self-refer via the helpline, email or by visiting the website. Luton SENDIAS is available all year during office hours. An answer service is available throughout the year and a member of the team will respond to your query. Please leave a brief message and your contact details, including name, number and postcode. 

Email: [email protected]k

Tel: 01582 548156

For more information please see our Useful Links, Policies and Useful Information pages.