Luton SENDIAS Privacy Policy

Our Privacy Policy explains how we collect, store and use the personal data you give to us. We’ll keep this page updated so that you can be confident when sharing your data with us that it will only be used in accordance with this policy. If you have any questions concerning your personal data and how we look after it or you would like to update how you would prefer to hear from us then please email [email protected]. This Privacy Policy applies to the  website.

Record details

Information held about you

Our aim is to provide flexible services under the Children and Families Act 2014 for a person who has parental responsibility for a child, the child themselves or a young person (up to age 25 who is in education or training) who has special educational needs and/or a disability. The role of Luton SENDIAS is to ensure service users have access to confidential and impartial information, advice and support to empower them to participate fully in making choices and decisions around education, health and social care to ensure their transition into adulthood is successful. This is achieved by working in partnership with relevant agencies and ensuring service user views influence local policy and practice.

To provide SENDIAS services to you, it is necessary for us to collect and hold personal information about you. This information will include:

  • Basic details about you such as name, address, telephone number, email address
  • Contact we have had with you such as meetings and telephone calls
  • Notes about the nature of your enquiry and issues that you are facing
  • SEND type and needs
  • School attending and year group

Who is processing your data

All personal data held, is processed in accordance with current data protection legislation. The data controller for the information outlined in this privacy notice is Luton SENDIAS service.

How we will use the information we hold about you

We will use the information that you have provided to the service about you to:

  • Provide impartial information, advice and support to enable the child or young person to participate fully in making choices and decisions around education, health and social care to ensure their transition into adulthood is successful
  • Enable children, young people and parents/carers to gather, understand and interpret information and apply it to their own situation


Like most websites this website use ‘cookies’. These are small data files which are stored on your device in order to improve the functionality and management of the site.

Below is an explanation of the cookies we use on this site and elsewhere, and how we manage this information. As these cookies are commonly used across the web, we recommend disabling cookies in your browser if you do not wish them to be installed on your device.

Google Analytics

We use Google Analytics to record anonymised data about how this website is used. This enables us to measure how many people use the website, how they reach the site, and what pages they visit.

This information helps us improve the website by understanding how people use it, and also enables us to report to funders about how well the site is performing.

Google Analytics does not allow us to view individual user details; it only enables us to analyse patterns of behaviour across multiple users. It collects users’ IP addresses, but solely for the purpose of analysing where in the world people are using this site.


This website is built with WordPress. This relies on cookies for basic management tasks, such as identifying whether a user is logged into the website.

The Cookie Consent plugin uses cookies to identify whether a user has seen the pop-up notification.

How the law allows us to use your information

Your consent which you can withdraw at any time by notifying us.

Who we will share your information with

We will not normally share your information with other organisations without your consent. However, there may be circumstances where we would share without consent such as where we believe that harm has or might occur to the client or others.

How long we keep your personal information

We will only use your information for the minimum period necessary. The information outlined in this privacy notice will be kept until the young person has reached the age of 25 plus five years after (to the age of 30). All information will be held securely and destroyed under confidential conditions.

Your rights

You have a number of rights under current Data Protection legislation including the right to request your information and to request the information be amended or erased if incorrect.

To request your records, you will need to provide proof of identification and write to the SENDIAS Manager,Futures House, The Moakes, Luton, LU3 3QB.

You also have the right to make a complaint about the handling of your personal data to the Information Commissioner’s Office.

Providing accurate information 

It is important that we hold accurate and up to date information about you to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please tell us so that we can update your records. Further information

If you have any questions or concerns about how your information is used, please contact SENDIAS at the above address.

Changes to this policy

We may change or update this policy from time to time so please check this page periodically.

This policy was last reviewed on 15th July 2020