Covid-19 Support

General – for Parents & Carers

Luton Youth & Families Covid-19 Response Group

The aim of the partnership is to provide young people, parents and school staff with a quick and easy way to access voluntary sector support from their own homes.

The group currently comprises of Autism Bedfordshire, Families United Network, Level Trust, Luton Council, Stepping Stones, Luton Food Bank, Tokko Youth Centre and Youthscape. 

How to access support 

Parents, young people and school staff can stay in touch with us by simply filling in our online form which can be found here

Specific Covid 19 information can be found here

Anyone who completes a form will be triaged by a central team. The team will assess which organisation they think is best equipped to provide support and will pass this on to them.

Luton Foodbank

Access vouchers via referral from Luton Council Crisis Support: Freephone 0800 4561673 (Mon-Fri, 9am-5.30pm).

Emotional well-being support groups:

Every Mind Matters

NHS advice about how to look after your mental well-being while staying at home

Multi-Agency Safeguarding Hub (MASH)

Protecting vulnerable children is everyone’s business, and we all need to be alert, to know what to look out for and where to go for advice, as well as having the confidence to report any acts of abuse, safe in the knowledge that they will be acted on.

If you are concerned about the welfare of a child (0 to 18 years old) please call the MASH team on 01582 547653.

Out of hours emergencies: 0300 300 8123.

Luton Child & Educational Psychology Service

Futures House, The Moakes, Marsh Farm, Luton LU3 3QB                              01582 548094/8150

Child and Educational Psychologists work with children, young people, families, schools and community organisations to support the social, emotional well-being/mental health and learning of children and young people. Twitter @LutonPsychology Email: [email protected]

Telephone consultation service open during the Coronavirus pandemic to parents and carers: 01582 548150, Monday to Friday, 10am-12noon.

Stepping Stones

Stepping Stones is a Luton based charity dedicated to empowering women who have suffered from domestic abuse or are vulnerable due to substance misuse by providing hope, skills and the resources to make positive life choices. They offer group and one to one based emotional and practical support and information, alongside specialist counselling and legal advice provided by volunteers.

Tel: 01582 457114 or email: [email protected]

National Domestic Abuse Helpline

The freephone, 24-hour National Domestic Abuse Helpline
Tel: 0808 200 0247

Domestic Violence Assist

The UK’s only registered charity arranging Non-Molestation Orders, Prohibited Steps Orders & Occupation Orders

Tel: 0800 195 8699 (free)

Men’s advice line

Domestic abuse affects men too.

Tel: 0808 801 0327

National LGBT+ Domestic Abuse Helpline

Tel: 0800 999 5428


Tel: 116 123

Mind UK

UK Mental Health Charity with information and an online mutual support community.

General support – for young people

Child and Adolescent Mental Health Service (CAMHS) –

This service provides a range of mental health and well-being services for children and young people up to the age of 18, including specialist mental health support and intervention.

Childline –

Free and Confidential Help for Young People in the UK. Call anytime for help & advice about a wide range of issues.

0800 1111

Calmzone from childline

Provides a toolbox of activities such as breathing exercises, coping videos, yoga videos and games, that can help children feel calm in a period of disruption.

Self-care strategies – the Anna Freud Centre

A selection of self-care strategies that have been developed by young people to help manage their own well-being. During a time when access to regular appointments may be disrupted or anxiety might be heightened, it might be helpful to try one or some of these strategies.

Youngminds UK

Provide a selection of self-care strategies that have been developed by young people to help manage their own well-being.

Parenting pressures

Family Action

Telephone: 0808 802 6666

Text message: 07537 404282

The Family Line service supports people who are dealing with family pressures in a new and innovative way, by using a network of volunteers from across the country, to support family members over the age of 18 through telephone calls, email, web chat and text message.

Family Lives (previously Parentline)

Family Lives offers a confidential and free helpline service for families in England and Wales (previously known as Parentline) for emotional support, information, advice and guidance on any aspect of parenting and family life. The helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

Call: 0808 800 2222


One Parent Families/Gingerbread is the leading national charity working to help lone parents and their children.

Single Parent Helpline: 0808 802 0925

Grandparents Plus

Grandparents Plus is the only national charity (England and Wales) dedicated to supporting kinship carers – grandparents and other relatives raising children who aren’t able to live with their parents.

Call: 0300 123 7015